• Tips for Maintaining Your Workplace Culture

    10 monthes ago - By IAPAM

    Written by Jeff Russell, Author of Secrets to a Successful Practice & Executive Director of the IAPAM
    So you've hired the perfect team, now you can rest-right? Unfortunately not! For most people, when they start a new role, they are very excited and want to do their best. However, if you don't keep encouraging your team, they will certainly disintegrate into a dysfunctional team and you will need author, Patrick Lencioni's book, 5 Dysfunctions of a Team and the accompanying workbook to get out of that hole!
    Why is your workplace culture important? Why is maintaining a great team important?...
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  • Successful Meetings - Hold Team Accountable

    Successful Meetings - Hold Team Accountable

    10 monthes ago - By IAPAM

    Written by Jeff Russell, Author of Secrets to a Successful Practice & Executive Director of the IAPAM
    In order to have a successful practice, you need to ensure that you have an established rhythm of communicating with your team. This communication plan will include a daily meeting (or huddles, as some people like to call them), weekly team meetings and a monthly one-to-one meeting with each team member. As well, you will continually communicate your practice's vision, mission, core values, and show appreciation for team member's efforts. I know this sounds like a lot to do, but trust me...
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  • Onboarding Tips - How to Hire a New Employee

    Onboarding Tips - How to Hire a New Employee

    10 monthes ago - By IAPAM

    Written by Jeff Russell, Author of Secrets to a Successful Practice & Executive Director of the IAPAM
    Whenever someone joins your team it's critical that they are embraced by the team and feel valued from the very beginning by following these onboarding tips. It's important that before they start you have an opportunity to chat with them about why the practice exists, the importance of teamwork, and to review your core values and emphasize to them how everyone is an integral part of the fabric of the practice. You succeed or fail as a team.
    Pre-start Preparations
    On your new team member's...
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  • Tips on Providing an Exceptional Patient Experience

    Tips on Providing an Exceptional Patient Experience

    10 monthes ago - By IAPAM

    By Jeff Russell, Author of Secrets to a Successful Practice & Executive Director of the IAPAM
    In order to grow your practice, you need patient referrals. As a benchmark, at least a third of your patients should be brought in through word of mouth from past and current patient referrals. This is the most inexpensive type of marketing, and it's the easiest to accomplish, by providing an excellent patient experience it will provide you with referrals. You need to make sure you have a process of asking each patient for a referral of a friend or family member who may be interested in the...
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